Effective Date: [30/12/2024]
At Thousand Faces, we strive to get your orders to you as quickly and efficiently as possible. This Shipping Policy outlines the details of our shipping process, including costs, delivery times, and procedures for tracking and addressing issues.
1.Processing Time
Once you place an order, our team carefully reviews it and prepares it for shipment. This is known as the processing time.
- Standard Processing Time: Orders are typically processed within [1-3 business days].
- Exclusions: Custom or personalized items may require additional processing time, which will be specified at checkout.
- Please note: Business days exclude weekends and public holidays. Processing time does not include weekends, holidays, or shipping transit time.
2.Shipping Methods & Costs
We offer a variety of shipping options to meet your needs. Shipping costs are calculated at checkout based on your order’s weight, dimensions, and destination.
- Express Shipping [e.g., 5-7 business days] Calculated at checkout
- Standard Shipping [e.g., 7-15 business days] Calculated at checkout
Free Shipping may be available for orders over a certain value (e.g., “Free shipping on orders over $50”). Any applicable promotions will be applied at checkout.
3.Transit Time & Delivery Estimates
Transit time is the period the package is in transit from our warehouse to your destination. Delivery estimates are provided as a guide and are calculated from the date your order ships.
Factors Affecting Transit: Delivery times may be affected by carrier delays, weather conditions, customs clearance (for international orders), or incorrect address information.
International Orders: International shipping times vary by country and are subject to local customs processing. Please allow [e.g., 10-20 business days] for international deliveries, plus potential customs delays.
4.Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can use this number on our website or the carrier’s website to monitor your shipment’s progress in real-time.
5.Shipping Address
It is your responsibility to provide a complete and accurate shipping address during checkout.
- Incorrect Addresses: If an incorrect or incomplete address is provided and the package is returned to us, you may be responsible for the cost of reshipment.
- Address Changes: If you need to change your shipping address after an order has been placed, please contact us immediately at [[email protected]]. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
6.Damaged or Lost Shipments
We take great care in packaging your items to ensure they arrive safely. However, if your package arrives damaged or is confirmed as lost by the carrier, please follow these steps:
- Inspect Upon Arrival: Please inspect your package and its contents upon delivery.
- Contact Us Immediately: If you notice damage or have not received your order within the estimated delivery window, contact our Customer Support team at [[email protected]] with your order number and tracking number.
- File a Claim: We will work with the carrier to investigate the issue and process a replacement or refund for eligible orders. Please retain all packaging materials until the claim is resolved.
7.International Shipping
We are pleased to offer international shipping to select countries.
- Customs, Duties, and Taxes: To make your shopping experience seamless, all customs duties, taxes, and fees are already included in your total order price. You will not be charged any additional costs by the carrier upon delivery.
- Customs Forms: All international shipments will include a customs declaration form with the value of your items as declared on your order.
8.Force Majeure
Thousand Faces is not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, strikes, or governmental actions.
9.Contact Us
If you have any questions about our Shipping Policy, please do not hesitate to contact us:
Email: [[email protected]]